Module 4

This course provides caregivers, healthcare aides, and assisted living professionals with the essential knowledge and skills required to deliver safe, compassionate, and resident-centered care. Participants will learn the fundamental principles of Resident Rights, effective communication techniques, professional caregiving practices, and strategies for supporting the physical, emotional, and social well-being of residents.

Through practical examples and real-world scenarios, learners will gain a deeper understanding of maintaining resident dignity, protecting privacy and confidentiality, recognizing and responding to emotional and behavioral changes, and fostering positive relationships with residents and their families. The course also covers important topics such as advance directives, professional boundaries, person-centered care, and effective communication with individuals experiencing age-related physical and cognitive changes.